OUR COMMITMENT TO PRIVACY
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been aggregated and / or anonymized so that it does not identify a specific user.
THE INFORMATION WE COLLECT
When you visit the website or use one of our mobile applications or other services, we collect your IP address, and standard web log information, such as your browser type and the pages you accessed on our website. We also may collect Geolocation Information (defined below). If you do not agree to our collection of this information, you may not be able to use our Service.
If you open a RefundWizTM account, we collect the following information from you:
Account Information – text-enabled cellular / wireless telephone number, machine or mobile device ID and other similar information.
Identification Information – your name, street address, email address, date of birth, and SSN (or other issued governmental verification numbers), profile image (selfie for profile set up.)
Device Information – information about you: (a) from your mobile device or computer such as your device type, machine or mobile device identification number, Geolocation Information, time zone, language setting, browser type, and IP address, and (b) from third parties for purposes of transaction processing, identity verification, fraud detection or prevention and other similar purposes. For fraud prevention purposes, we also may link your machine ID with the machines of others who use your same payment cards.
As described below, we collect information from and about the computers, phones, connected TVs and other web-connected devices you use that integrate with our products, and we combine this information across different devices you use. For example, we use information collected about your use of our products on your phone to better personalize the content (including ads) or features you see when you use our products on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad we showed you on your phone on a different device.
Information we obtain from these devices includes:
Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use, and Family Device IDs (or other identifiers unique to RefundWizTM associated with the same device or account).
Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network.
Geolocation Information – information that identifies with reasonable specificity your location by using, for instance, longitude and latitude coordinates obtained through GPS, Wi-Fi, or cell site triangulation. We will collect this data for fraud and risk purposes. In addition, some of our services may ask you for permission to share your current location within your device settings to enhance our services. If you do not agree to our collection of Geolocation Information, our Services may not function properly when you try to use them. For information about your ability to restrict the collection and use of Geolocation Information to enhance our Services, please refer to the settings available in your device.
Social Web Information – including but not limited to your Facebook Connect credentials and email account information. If you authorize Facebook Connect, the plug in allows us access to your email address, Facebook friends list, and public profile (including profile picture). We also allow you to import data from other social web services, including but not limited to Twitter, FourSquare, and email service providers. Social and e-mail contact information helps you connect to friends and contacts for invitation and payment transmission purposes (as well as helping us improve the Services and fight fraud). Additionally, another RefundWizTM user may mention you in a transaction to which you are not a party by “tagging” your username in a transaction note or comment. When you are mentioned in a transaction note or comment into which you have visibility (eg, a public transaction, a “friends only” transaction by one of your RefundWizTM friends, or a comment on either such transaction), a link to your RefundWizTM profile will appear in the transaction note or comment and, if your push notifications are turned on, you will receive a push notification about the mentions. You may manage certain contact preferences and notifications in your account settings.
Financial Information – bank account online login information, bank account and routing numbers and credit cards linked to your RefundWizTM account. RefundWizTM does not share financial information with third party social networking services such as those listed in the prior bullet.
We are committed to providing a safe, secure and all around great service. Therefore, before allowing you to use the Services, we may require additional information from you we can use to verify your identity, address or other information or to manage risk and compliance throughout our relationship. We may also obtain information about you from third parties such as identity verification, fraud prevention and similar services.
When you are using the Services, we collect information about your account transactions and we may collect Geolocation Information and / or information about your computer or other access device for fraud prevention and other similar purposes.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
INFORMATION FROM CHILDREN
The Services are not directed to children under the age of 16. If we obtain actual knowledge that we have collected personal information from a child under the age of 16, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 16.
CÓMO UTILIZAMOS LAS COOKIES
Do Not Track: Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not respond to DNT signals.
HOW WE PROTECT & STORE PERSONAL INFORMATION
We store and process your personal information using third party servers located in data centers in the United States. This information is protected by physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We also use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
We strive to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Therefore, we urge you to take adequate precautions to protect your personal data as well, including never sharing your RefundWizTM password with anyone.
If RefundWizTM learns of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services, you agree that RefundWizTM may communicate with you electronically. RefundWizTM may post a notice on the website or mobile application if a security breach occurs. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach), please email us at firstname.lastname@example.org
HOW WE USE THE PERSONAL INFORMATION WE COLLECT
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
Provide the services and customer support you request;
Process transactions and send notices about your transactions or your network activity;
Resolve disputes, collect fees, and troubleshoot problems;
Prevent potentially fraudulent, prohibited or illegal activities, and enforce our User Agreement through the use of our risk and fraud tools which may include use of Account Information, Identification Information, Financial Information, Device Information, Social Web Information and Geolocation Information;
Create an account connection between your RefundWizTM account and a third-party account or platform;
Customize, personalize, measure, and improve our services and the content and layout of our website;
Send you updates about new products and services that we are offering to customers;
Compare information for accuracy and verify it with third parties;
Perform other duties as required by law; and
if you elect to share your Geolocation Information, we will use this information to enhance the security of the Services and we may use this information to provide you with location-specific options, functionality, offers, advertising, search results, or other location-specific content.
HOW WE SHARE PERSONAL INFORMATION WITHIN THE REFUNDWIZTM NETWORK
To process payments on RefundWizTM, we need to share some of your personal information with the person or company that you are paying or is paying you. Your contact information, date of sign-up, the number of payments you have received and other verification metrics like social graph activity may be provided to users or companies when you transact with, on, or through RefundWizTM.
We work with vendors to enable them to accept payments from you using RefundWizTM. In doing so, a vendor may share information about you with us, such as your mobile phone number or RefundWizTM username, when you attempt to pay that vendor. We use this information to confirm to that vendor that you are a RefundWizTM customer and that the vendor should enable RefundWizTM as a form of payment for your purchase.
Regardless, we will not disclose your debit card, credit card number or bank account number to anyone you have paid or who has paid you through RefundWizTM, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES
RefundWizTM does not share your personal information with third parties for their promotional or marketing purposes.
Some personal information is public information and may be seen by anyone on the internet, whether or not they have a RefundWizTM account. Public information may also be seen, accessed, reshared or downloaded through RefundWiz’s APIs or third-party services that integrate with our products.
Public information for personal profiles includes your RefundWizTM username, profile photo, first and last name, month and year of RefundWizTM account creation, and public transactions in which you’ve been involved.
Public information for business profiles includes RefundWizTM username, profile and background photos, business name, business description, and QR code. Public information for business profiles may be indexed by and searchable on search engines.
In addition to any public information, your RefundWizTM friends list may be seen by any logged-in RefundWizTM user; you may adjust or turn off this setting in the privacy section in your account settings.
We may share your personal information with:
Affiliates and subsidiaries RefundWizTM controls, but only for purposes allowed by this document.
Law enforcement, government officials, or other third parties if it is compelled to do so by a subpoena, court order or similar legal procedure, when it is necessary to do so to comply with law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of the RefundWizTM User Agreement, or as otherwise required by law.
Third party service providers who assist us in providing services to you or who provide fraud detection or similar services on our or any vendor’s behalf.
The other RefundWizTM user participating in the transaction and, depending on the privacy setting of each RefundWizTM account transaction, your RefundWizTM friends and the RefundWizTM friends of the other user participating in the transaction, or the public, through the RefundWizTM feed on our website and mobile application and elsewhere on the internet.
Service providers under contract who help with parts of our business operations (for example, fraud prevention, payment processing, or technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
Other third parties with your consent or at your direction to do so, including if you authorize an account connection with a third-party account or platform.
Information that we share with a third-party based on an account connection will be used and disclosed in accordance with the third-party’s privacy practices. Before authorizing an account connection, you should review the privacy notice of any third-party that will gain access to your personal information as part of the account connection. For example, personal information that RefundWizTM shares with a third-party account or platform such as a social media account may in turn be shared with certain other parties, including the general public, depending on the account’s or platform’s privacy practices.
If you choose to use Siri or iMessage to send payments via RefundWizTM or to otherwise use the Services, such use is subject to Apple’s terms and conditions for use of iMessage and / or Siri, as applicable, and the terms of the RefundWizTM User Agreement. By using Siri or iMessage, you authorize us to share some of your RefundWizTM account data (including your friends list, list of persons you have transacted with most recently and most frequently, transaction instructions, and transaction notes) with Apple to allow it to facilitate transaction requests made through Siri or iMessage on iOS. Data shared with Apple will be used pursuant to Apple’s then-current user agreements and privacy policies.You can grant or revoke Apple’s access to RefundWizTM on iOS at any time under the “Siri” or “iMessage” settings on your iPhone.
HOW YOU CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION
You can review and update your personal information in your account settings at any time by logging in to your account.
LINKS TO OTHER SERVICES OR SITES
The Services may contain links to (or allow you to link to) other third-party services or websites. RefundWizTM does not control the information collection of third-party services or websites that can be reached through such links. We encourage our users to be aware when they are linking to a third-party service or website and to read the privacy statements of any third-party service or website that collects personally identifiable information.
RefundWizTM may terminate this Agreement, or close, deactivate, or block access to My Account at any time in its sole discretion. I will remain liable to RefundWizTM for all obligations incurred in My Account, pursuant to this Agreement, or otherwise, whether arising before or after termination. I may terminate this Agreement after paying any obligations owed upon written notice. This Agreement survives termination of My Account. When my subscription is canceled, I will no longer be billed for the remaining month. Once my subscription is canceled my benefits will result in a loss of + benefits to include, but not limited to: year-round access to your tax return submission storage, saving time on next year’s tax return, free filing for next year’s return with continuing enrollment, rolling 7 years of tax return submission storage, quarterly W4 checkup, $10 off at the end of 12 months for being enrolled in the + program, year-round tax news you can use, and early peak at new product and service offerings.
HOW TO CONTACT US
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Our affiliates include XYZ…
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Nonaffiliates with which we share personal information include service providers that perform services or functions on our behalf.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partners include financial companies and banks, such as Synchrony Bank and The Bancorp Bank.
Other important information
We may transfer personal information to other countries, for example, for customer service or to process transactions.
California: If your RefundWizTM account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law.
Vermont: If your RefundWizTM account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows or you provide authorization.
We do not sell any consumer’s personal information in the preceding 12 months.
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